What items can I personalise?
All linen pillowcases are designed to be embroidered. Duvet covers cannot be embroidered.
Where is the embroidery situated on the pillowcases?
Personalised embroidery is situated at the top right hand corner of the pillowcase.
How many letters can I have embroidered?
Personalised embroidery is limited to a maximum of 20 characters. If you would really love embroidery which exceeds 20 characters, please email firstname.lastname@example.org and we'll aim to make it happen.
As a guide, 'Block' font embroidery suits words of 4 letters or less, and 'Cursive' font suits anything above that.
What colour thread can I choose from?
We offer white, navy or grey thread.
I'm having trouble choosing the best thread colour, can you help me?
If you're unsure of which colour thread looks best on the pillowcase colour you've chosen, please email our design team at email@example.com and we can advise.
What fonts can I choose from?
Personalised embroidery is offered in two fonts.
Cursive (note: this font is all lower-case)
Block (note: this font is all upper-case)
Does personalisation cost?
Personalised embroidery costs an additional $10 per pillowcase set.
How long does personalisation take?
We ship all personalised embroidery orders within 2 business days. Needed it yesterday? Email firstname.lastname@example.org and we'll do our best to process your order quickly.
What if I change my mind?
Once a pillowcase is personalised we are unable to offer a refund or return, unless the product is faulty.
How does personalised embroidery effect how I wash my pillowcases?
Embroidery is durable and it shouldn't change the way you wash your linen pillowcases, however you should avoid bleaching. See our guidelines for washing linen in our FAQs.